Profile
ARC Consulting, LLC
We provide completely objective contact center observation services so you can gain a realistic picture of the customer service given in your company contact center. Our Mission is to help our clients deliver outstanding customer service with every… We provide completely objective contact center observation services so you can gain a realistic picture of the customer service given in your company contact center. Our Mission is to help our clients deliver outstanding customer service with every interaction. Our goal is to develop partnerships with each client we serve and to offer solutions that provide our clients with the tools they need to drive sales, develop a strong service culture within their organization, and keep them at the forefront of their industry in customer satisfaction and retention.
Cheryl Thibault
Our Story
Founded in 1996, the ARC business model consists of a fully functioning remote workforce. Our company is committed to creating employment opportunities for disabled adults and home-based parents looking for a career that will fit both their needs… Founded in 1996, the ARC business model consists of a fully functioning remote workforce. Our company is committed to creating employment opportunities for disabled adults and home-based parents looking for a career that will fit both their needs and their talents. Over two-thirds of the staff has been with ARC for eight or more years. Our team is made up of dedicated professionals experienced in contact center quality assurance, remote call monitoring and analysis, coaching, and training.